BTE Luxe Co. – Privacy Policy

Effective Date: August 12, 2025
Last Updated: August 12, 2025

BTE Luxe Co. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us through our website, booking systems, in-person services, or other communications.

1. Information We Collect

We may collect the following types of personal information when you book or receive services from us:

  • Contact Information: Name, phone number, email address, physical address.

  • Vehicle Information: Make, model, year, VIN, and service history.

  • Payment Information: Credit/debit card details, e-transfer records (processed securely).

  • Communication Records: Emails, text messages, and service-related inquiries.

  • Website Data: IP address, browser type, pages visited, and cookies (if applicable).

2. How We Use Your Information

We use the information we collect to:

  • Schedule and provide services (detailing, tinting, PPF, etc.).

  • Communicate appointment confirmations, updates, and service reminders.

  • Process payments and issue invoices/receipts.

  • Maintain service history for warranty and record-keeping.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted third parties who assist in processing payments or delivering services, bound by confidentiality agreements.

  • Legal Requirements: When required by law, court order, or government request.

  • Business Transactions: In the event of a merger, sale, or transfer of assets.

4. Data Retention

We retain your personal and service information only as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, and maintain accurate service records.

5. Data Security

We take appropriate security measures to protect your data against loss, theft, unauthorized access, and misuse, including secure payment processing and encrypted storage where applicable.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or outdated information.

  • Request deletion of your information, subject to legal and warranty requirements.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the information below.

7. Cookies & Online Tracking

If our website uses cookies or similar technologies, they are used to improve your browsing experience and understand website usage. You may disable cookies through your browser settings, but some site functions may be affected.

8. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

BTE Luxe Co.
www.bteluxeco.ca
info@bteluxeco.ca
587-817-2434